And the unit is under full warranty and may be in need of repairs or replacement. So regardless of the cause, it is theirs to resolve. As OEM Dell is responsible for the proper operation of both the hardware and Windows. You may need to call Dell back and ask to speak to a manager or supervisor. Do you have another TV to try it on or another computer to try with this laptop? The problem is that Dell can get away with that because we can say for sure it is the laptop. Hi George, I am Rob, a volunteer and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis.
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